We are committed to safeguarding and protecting your information. Due to the nature of the business, Body Soul Nutrition holds some information about you. This document outlines how that information is used, who we may share that information with, and how we keep it secure. This notice does not provide exhaustive detail, however we are happy to provide any additional information or explanation needed. Any requests for this should be sent to email@example.com. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in May 2018.
Body Soul Nutrition provides Nutritional Therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health, and also chronic health conditions, such as cancer. Through nutritional therapy consultations, dietary and lifestyle analysis, and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.
Body Soul Nutrition also offers health coaching services to provide clients with inspiration and motivation as well as support in implementing lifestyle changes.
Body Soul Nutrition also provides educational activities and products, both online (e.g. courses, programmes, videos, webinars, etc.) and offline (e.g. workshops, talks, group sessions, etc.), which are focused on sharing and delivering information relevant to health and healing of the body, mind and soul.
Information provided by you
You provide us with personal data in the following ways:
This may include the following information:
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide support for your health. This means that the legal basis for us holding your personal data is legitimate interest.
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, meaning the support we offer may be less effective.
We act as a data controller for use of your personal data to provide direct healthcare, coaching support, and educational activities. We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor in regard to the processing of credit card and online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information, e.g. in order to safeguard an individual, or to prevent a serious crime. Also where there is a legal requirement such as a formal court order.
Our lawful ground of processing your personal data to send you email communications is your consent, or, if you are a client, our legitimate interest to share with you information and updates about services of a similar nature to services we had previously provided for you (e.g. nutritional therapy consultations).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you communications without your consent. However, you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any appropriate third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any communications sent to you.
If you opt out of receiving marketing communications, this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, bookings, etc.
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
With your consent, we may share your information with supplement companies and biochemical testing companies as part of providing you with direct support for your health. We will not include any sensitive information.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
Some of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to firstname.lastname@example.org. Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
You have the right, subject to exemptions, to ask to:
We do not carry out any automated processing, which may lead to automated decision based on your personal data.
If you would like to invoke any of the above rights then please email email@example.com.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if, and how your information can be shared.
We also ensure the information we hold is kept in secure locations, we restrict access to information to authorised personnel only, and we protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
Body Soul Nutrition is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes.
All records held by the Body Soul Nutrition will be kept for the duration specified by guidance from our professional association BANT.
We use electronic forms on our website making use of an available ‘forms module’ which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
If you have a complaint regarding the use of your personal data then please contact us email to firstname.lastname@example.org and we will do our best to help you.